President's Message

Dear TLC Membership:

TLC Community Credit Union’s motto has always been ‘People Helping People’ and working with you to battle this COVID-19 virus is no different. We are here to help in any way we can if we can keep you and our employees safe from the spread of the virus.

We encourage you to use any of our electronic services to perform your daily, weekly and monthly financial activities at TLCCU. Please review our website links at www.tlccu.org to see exactly what we have available to meet your needs in a safe way.

As you know, the CDC and other governmental agencies have recommended social distancing from one another in order to put an end to the spread of this virus. We are doing our best to be a good community partner while providing service the best we can.

If you need to visit a branch for routine transactions, we encourage you to use our drive-up facilities. If you need further assistance on how to use our electronic services, please dial our call center at 517-263-9120. Our call center representatives will assess the best way to proceed with what you need done.

We also designed special programs to assist members who need financial support during this period of national crisis. Please call and let us know what you need so that we can find the best way to assist you. We believe in you and are committed to helping our communities get through this time.

As we monitor ongoing developments and safety information related to the COVID-19, we are following guidelines from public health authorities, including the Centers for Disease Control (CDC) and our own operational preparedness plan to ensure business continuity while working to protect the well-being of our members and our co-workers and families. Visit www.tlccu.org for the latest information to assist you.

We encourage you to protect your private financial information. There are scammers out there looking to prey and take advantage. If you have concerns about that please talk to us. Our staff will guide you the best they can using their experience in protecting you and your finances.

I thank you for your business, your support and your understanding during these times. Your credit union has one of the strongest financial positions in the country and will be here to provide you continuous financial service. Please don’t put yourself at risk unnecessarily.

 Sincerely,

Randy Smith
President & CEO
TLC Community Credit Union

 

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