How do I access eMailbox?
Once you have logged on to Online Banking, you will see the "eMailbox" menu option.
How do I send email inquiries?
You can click on the “eMailbox” menu option, and click the “Compose New Email” button at the top of the Inbox, select a Category, add a subject line and compose a message.
How do I receive email responses?
All responses to inquiries sent via Online Banking will be sent to the eMailbox Inbox.
Can I have replies sent to my Internet email address?
No, for security reasons, replies will only be sent to the eMailbox Inbox.
How will I know if I have received a response in my eMailbox?
We will send an email notification to the Internet email address on file to alert you that there is a new message waiting for you in your eMailbox.
How do I reply to emails that I have received in my eMailbox Inbox?
To send a reply to an email in your Inbox, simply click on the subject line of the email then click Reply. A text box will appear where you can compose your message.
Can I save or delete my emails?
Yes, in the Inbox, there will be a check box to Archive or Delete the email. Archived emails will be saved in the Archived Folder which can be accessed via the Archive sub-menu. We will only retain the last 25 items during the past 6 months.
Can I opt out of eMailbox?
No, the ability to opt out of the eMailbox is not available. The eMailbox is a permanent feature in Online Banking.
Can I use the eMailbox to send or receive personal emails?
No, the eMailbox can only be used to communicate with TLCCU.
Who do I contact if I have further questions regarding the eMailbox?
You can contact us at (517) 263-9120 during normal business hours.
Can I use the eMailbox to send emails to other TLCCU Members?
No, the eMailbox cannot be used to send emails to other members.