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NEW - Online Banking
A New Digital Online Experience - Launching February 17th
We are excited to release our new and improved online banking to help you do more! It’s a better online and mobile experience designed for the way you live, so you’re never far away from your finances. You will notice a sleeker look and experience so you can do banking functions easier than ever.
Launch Details
FEBRUARY 17th
What you'll need to know...
Online Banking
Online Banking has never been so convenient!
Bill Pay
So many ways to pay and make your life a little easier
Mobile Banking
A uniform online experience, Mobile Banking has been upgraded to offer more
Your $ Manager
NEW! A financial management tool helping you realize your dreams
NEW Features
Find out what NEW things you can do
Coming Next
Find out what cool new features will be added next.
Launch Details
Launch details...
There's a few things we want to make sure you know prior to rolling out the enhanced versions of Online Banking, Bill Pay and the new Your $ Manager.
Things to do NOW....
- For security reasons, the new system does not allow your account number to be used as your User ID. To save time, we suggest that you reset it now to make logging in easy on February 17th. Updating your User ID needs to be done via a desktop or laptop computer, and can not be updated in the mobile banking app.
- Become familiar with the new multifactor authentication options by viewing the video below
- Write down what account alerts you have set up for your account. You'll need to re-enter them once we go live. (To find your alerts, click on "Alerts" in Online Banking, open "My Alerts")
- Password - the first time you log in TLC is implementing higher security standards. Therefore the first time you log on after 2/17/2021, you will be asked to do the following:
1. Enter your new User ID
2. Enter your password in ALL CAPS (even if your password is lower case in the old system)
3. Reset your password to some combination of lower, upper case and special characters - minimum 8 characters, and must start with a letter.
Deadlines...
- Scheduling, changing or canceling Bill Pay and external transfers will be disabled on 2/10/21. You may want to schedule your bills prior to this date.
- Bill Pay payments that were scheduled to occur between 2/12 and 2/17 will happen the night of 2/17. You will then have access to these areas
- Write down your scheduled external transfers. You will need to schedule the external transfers again in the new system (The institution you are transferring from/to will still be set up, but not the actual transfers.)
Conversion on February 17th
- Online Banking and Mobile Banking will go down the morning of 2/17 and the new product is expected to be available in the afternoon.
- You will need to use your user id (not your account number) and reset your password If you have not set up a new user id, please follow the instructions in the video above. And, you must use ALL CAPS when you enter your password the first time.
- Set up Alerts for your account.
- Watch your email or visit our YouTube channel to learn the latest features with this new product.
Online Banking
Your day is busy... we get it
If you’re like most people your schedule doesn’t always allow you to make a trip to the credit union. TLC is there for you - wherever you are. TLC's online banking system is easy to use and available wherever you have an internet connection.
Enter a User ID and Password (User ID can not be your account number). Online banking is private, secure, easy-to-use, and best of all — free. Plus, you can even access online banking through our Mobile App.
Brand NEW Features:
- Zelle person-to-person payments
- Request stop payments
- Online messaging with TLC staff
- "Tag" your transactions into categories
- "Your $ Manager" - a financial management tool
- Securely report your card lost or stolen
Same Great Services:
- Check your account, pay bills and make transfers (internal/external/member to member)
- View real-time balances, check images and history
- 24-hr access to your accounts
- Forgotten username & password
- Pay bills (and people) online
- Set up alerts
- Change your physical/email addresses, update your phone number
- Card control - turn your debit and credit cards off/on
- Re-order checks
- Safe & Secure
Bill Pay
Simple, Streamlined, Superior
The new Bill Pay product gives you more options to manage your funds and pay your monthly bills. With multiple ways to pay your bills, we're making it easier than ever for you to make the most of your money.
Brand NEW Features:
- More bill pay merchants are now available electronically
- Bills are paid to the payee the day that you specify- and withdrawn from your account on that same date. No delay in your payees receiving your funds (check or electronic)
- Message securely with member services to get the answers you need on your account
- Receive electronic versions of your bills directly into Bill Pay
- Payment rush options – Send an overnight or second-day payment via electronic or check
Same Great Services:
- Pay anyone - from the kid who mows the yard to your monthly Consumer's Power bill
- Schedule one-time or recurring payments
- Control when and how much you pay
What information is transferring over from the current Bill Pay product?
- All payees and their information
- Scheduled one-time and recurring bill payments
Visit this tutorial page form more information on how to:
- Pay a Bill
- Set up an eBill
- Set Up Payment Reminders
- Set Up Bill Pay Alerts
- Pay by Card
Mobile Banking
Powered up for today's users
Ever wish the mobile app could do everything the desktop version could? Well, here it is. An app that gives you everything, in an easy travel-size edition.
Great NEW Features:
- Online messaging with TLC staff
- "Your $ Manager" - track and organize all of your financial accounts on one site
- Zelle - person-to-person payments
- Same Features - Android and IOS apps will deliver the same features as the desktop version
- Biometric or 4-Digit Access - use fingerprint authentication, Face ID or a 4-digit passcode to quickly and securely access the app
- "Tag" transactions into various categories
- Request stop payments
Same Great Services:
- Available for Apple or Android devices
- Mobile Deposit - take a picture of your check and submit it for deposit
- Card Control - Turn your card off/on with a few clicks
New mobile apps (Android and IOS) will be available on 2/17/2021 for download. Existing app users will be prompted to upgrade to the new version. a new Window
Your $ Manager
You asked for it - we delivered.
Your $ Manager is a personal financial money management tool designed to help you take control of your finances, help you see into the future and ultimately help you achieve financial success.
Great NEW features:
- Account aggregation - see all of your financial accounts in one place
- Budgeting - create a budget and tag transactions into different budget categories
- Monitor and track your cash flow
- Set and track payoff and/or saving goals
- Figure your net worth
View these videos to learn about the benefits of Your $ Manager
Your Money Manager Overview
How to Sync Your Financial Accounts
How to Set Financial Goals
How to Create a Budget
How to View and Manage Your Cash Flows
How to Tag Transactions
NEW Features
- Zelle – Person-2-Person payments
- Your $ Manager – Hook all your financial accounts in one location, create budgets and long term goals to ensure your long-term financial success.
- Figure your net worth and watch it grow.
- Same Features - Android and IOS Apps will deliver the same features as the desktop version
- Customizable Dashboard – Easy to organize cards allow you to decide how to sort and display your accounts
- Pay on the date you wish - Bills are paid to the payee the day that you specify- and withdrawn from your account on that same date. No delay in your payees receiving your funds (check or electronic)
- Biometric or 4-Digit Access – Use fingerprint authentication, Face ID or a 4-digit passcode to
quickly and securely access the app - Messaging – Message securely with member services to get the answers you need on your account
More merchants are now available electronically - Light/Dark Background - Choose your viewing experience with either a “light” or “dark” screen
- Stop Payments – Put a stop payment on a check or series of checks from within online banking
- Tag transactions for organizing your transactions into spending categories, attach notes or images
such as receipts for future reference. - Card Options - Securely report your card lost or stolen
- Request stop payments
- More merchants are now available electronically
Popular Features still available
- Forgotten Username & Password – Self service your account when you need to reset your password or change your username safely
- View balances, statement documents and notices
- Search for transactions – Dynamic search that filters transactions
- Export transaction data for a range of dates in a variety of formats
- Deposit a check – Take a picture of a check in Mobile Banking to directly deposit it into your account
- Bill pay – Pay a business or person, add/edit/delete payees, schedule one-time or recurring payments
- Transfers – Internal / external / member-to-member transfers
- Card Control – Ability to turn off and on your credit/debit cards
- Address - Change your physical/email addresses and phone number online to update your account information
- Account Alerts – Set up notifications for when your balance is running low or you wish to be notified when certain transactions occur
Coming Next!
Switch Users in Mobile Banking
We are working on giving you the ability to switch users in Mobile Banking. Watch for rollout details here or via email.
Account Opening
We have a group of employees working on options that would allow you to open more accounts online. Once a platform is chosen, we will begin rolling out the details for implementation
Rush Payment
Under our new Bill Pay system, a rush payment would allow you to pay a nominal fee to expedite the money to your payee. Look for that to be rolled out in the near future as well