Part-Time Member Service Representative
Interacts directly with credit union members and employees. Provides quality member service in person and by telephone; processes member requests accurately and timely; provides service and rate information; processes transaction requests, answers questions regarding account information. Performs duties in accordance with established policies and procedures. Resolve basic service issues or refers to appropriate co-worker to guarantee member satisfaction and retention. Promote services and products, via member education and cross-sell referrals. Follows fraud prevention and security procedures. Assist other co-workers as needed.
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