Bill Pay FAQ
What is Bill Pay?
Bill Pay allows you to pay bills from your TLCCU accounts. Payments can be scheduled 24 hours a day, 7 days a week, from anywhere in the world. Bill Pay is available to TLC Checking Account members at no cost .
How do I access Bill Pay?
How do I enroll?
Log in to Online Banking and click on the Bill Pay menu. On your first visit you will be asked to enroll. An enrollment screen will be displayed with a link to the Bill Pay Terms and Conditions. Once you agree to the Terms and Conditions, you can begin adding payees and making payments immediately.
I've enrolled in Bill Pay. What do I do now?
The first thing you must do is add payees before you can schedule payments. To add payees, click on the Bill Pay Menu and click the Add Payee button. When setting up your payees, use information from your most recent bill to avoid processing delays.
How do I schedule payments?
Once you have set up payees, click on Make A Payment. This will display the Payment screen. Select the source for the payment from the drop down list, then select the Payee you wish to pay in the Select a Payee drop down box. Next, enter the amount of the payment and the date you wish the payment to be made. You can select the frequency of the payment, either One Time or a recurring frequency. There are a number of frequency options. Once you select the frequency, if it is more than One Time, you will be required to enter the number of payments you wish to make. Optionally, you can add a memo line for this payment.
How do I edit a payee?
To edit a Payee, locate the Payee you wish to update in the Manage Payees pane. Click on the gear icon next to the Payee name. This will allow you to Edit or Delete the Payee. If you select Edit, the Payee Screen will be displayed and will allow you to make the necessary edits.
When is my account debited?
Your account is debited at approximately 6:00 p.m. on the scheduled withdrawal date, Sunday through Friday. Payments are processed and sent to the payee the following morning, meaning that payments are sent Monday through Saturday. Payments are not sent on Sundays or the day before a scheduled holiday.
How is my bill payment processed?
After your account has been debited, the method of payment is determined based on preset logic (payee name, account number, and address). The payment files are then processed via our third-party processing company the next morning. Your payment will be processed via paper check or electronically.
How long does it take for Bill Pay payments to be processed?
TLCCU recommends that you schedule your payments a minimum of 7 business days before the due date for check payments and 3 days for electronic payments. Depending on the payee, payments may be sent electronically or via U.S. Mail, but even electronic payments need at least 3 business days to be processed. Payments requiring a coupon or payment stub may take longer to process by the payee.
How can I see which payments are pending and which have been paid?
Pending Payments are displayed in the Pending Payments screen. This is the default screen that is displayed when you click on the Bill Pay Menu.
How do I know whether a payment is processed electronically or by check?
Locate the payment in the History pane. The method column will indicate if the method is CHECK or ELECTRONIC.
Can I add a memo on payments processed by check?
Yes, you can add a memo on Bill Pay check payments only. When creating the payment or by editing an existing pending payment, you can add a message in the Memo field. This message will be printed on the Memo line of the check.
Can I view an image of a cleared Bill Pay check payment online?
Yes, once a check payment has cleared, an image of the check will be available within your Bill Pay history. You can view and print a copy of the cleared check by locating the payment in your Payment History, and clicking on the check number.
Should I use Bill Pay for my TLC loans?
The easiest and fastest way to pay a TLC loan is to use the transfer button to move funds from a TLC deposit account to a loan account.