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Bill Pay - Mobile Banking FAQ

The following frequently asked questions are for using Bill Pay in the TLC Mobile Banking App. For frequently asked questions about using Bill Pay in Online Banking visit the Bill Pay - Online Banking FAQ page.

Intro to Bill Pay in Online & Mobile Banking


Using the TLC Mobile Banking app login to your account. 

Tap the Menu Icon Mobile app menu icon (three lines) in the top left corner. From the Menu tap on "Bill Pay."
Bill Pay in menu

The first page you will see is your Activity page. This shows a list of all schedule, paid, and stopped bill payments organized by date. From this page you can schedule a payment by tapping "Make a payment." 
Make a Payment Mobile Banking

You can also view a list of your current payees by tapping "Payees." From here you are able to add new Payees.
Payees Mobile Banking
Payments are processed either electronically or by check. Electronic payments will be processed through either ACH or by Virtual Card. Check payments are mailed via the U.S. Postal Service. The goal is to deliver your payment securely, using the fastest method available for your payee.

How a payee receives payment, electronic or check, is determined by the payee. We cannot force a payment to go electronically if a payee has not established that relationship with our bill pay provider. 

To see how your payment is being sent tap the Menu Icon Mobile app menu icon (three lines) in the top left corner. From the Menu tap on "Bill Pay."
Bill Pay in menu

Find the desired payment in your activity list, then tap on it to open the payment details. You will see how it's being delivered, when it will send and when the estimated arrival* is.
Payment Method Mobile Banking

*Checks are sent thought the traditional US mail so all arrival dates are estimates and are subject to mail times. Electronic payments can be delivered as soon as the next day if it is scheduled before 2pm.
If your payment was sent electronically, your account is debited at approximately 10:00 AM on the estimated delivery/payment date. If your payment was sent via check, your account is debited after the recipient cashes your check payment, just like a check you would write out yourself.
Using the TLC Mobile Banking app login to your account. 

Tap the Menu Icon Mobile app menu icon (three lines) in the top left corner. From the Menu tap on "Bill Pay."
Bill Pay in menu

Tap on "Payees" and then "Add a payee."
Add Payee Mobile Banking

Tap "Company." On the next screen you will fill out all of the information for the payee/company you'd like to add. 

Add Payee Details Mobile Banking

Review all the information for the payee/company. When all of the required fields are completed the "Submit" button will turn dark blue and become clickable. Tap "Submit" to add the payee/company. You can now see it in your list of payees.

*The phone number and address you will enter is for the company. We suggest you pull that information from your latest bill. 
Using the TLC Mobile Banking app login to your account. 

Tap the Menu Icon Mobile app menu icon (three lines) in the top left corner. From the Menu tap on "Bill Pay."
Bill Pay in menu

Tap on "Activity" and then tap "Make a Payment."
Make a Payment Mobile Banking

From your list of payees tap the payee you are scheduling a payment for, or tap the "+" to add a new payee.
Select Payee Mobile Banking

Select the account you would like to pay "From" if different than the default, enter the amount you are paying. 
Payment Details Mobile Banking

To change the frequency of the payment, the estimated arrives by date, and/or add a note tap on "More Options."
Payment Details Mobile Banking

Review all the information for the payment. When all of the required fields are completed the "Submit" button will turn dark blue and become clickable. Tap "Submit" to finalize your payment.

Under the submit button you will see how the payment will be sent (electronically or check). 
Using the TLC Mobile Banking app login to your account. 

Tap the Menu Icon Mobile app menu icon (three lines) in the top left corner. From the Menu tap on "Bill Pay."
Bill Pay in menu

Tap on "Payees" from the Payments screen
Payees Mobile Banking

Find and tap on the "Payee" you would like to edit.
Select Payee Mobile Banking

Tap "Edit" in the top right corner. After taping "edit" you will be asked to enter your full online banking password since you are making a change.
Edit Payee Mobile Banking

On the "Edit Payee" page you will see the information about the payee. This page will show you what you can edit about a payee.

  • If the payee is one that has an electronic relationship with our bill pay provider, you can edit the payee nickname, your account number and the account you would like this payment to default from.
  • If it is a custom payee you can edit everything except the Payee Name.
  • Any of the information that is gray cannot be edited. Anything that is black can be edited.
  • To delete the Payee, tap Delete in the top right corner.
Edit Payee Details Mobile Banking
Using the TLC Mobile Banking app login to your account. 

Tap the Menu Icon Mobile app menu icon (three lines) in the top left corner. From the Menu tap on "Bill Pay."
Bill Pay in menu

Find the payment you'd like to stop from the History list. As long as it still says "Scheduled" you will be able to edit it.
Payment Mobile Banking

Tap on the payment and then "Edit Payment" on the next screen if you'd like to edit details, OR click "Delete" in the top right to delete the payment.
Edit Payment Mobile Banking

If you tapped "Edit Payment," the next screen will allow you to edit the fields you would like to change. As long as your payment is pending, you will not be charged for a stop payment.*
Edit Payment Details Mobile Banking
*You can pay for a stop payment if it is not listed as pending. Check the Miscellaneous FAQ page number 1 for more details.
Using the TLC Mobile Banking app login to your account. 

Tap the Menu Icon Mobile app menu icon (three lines) in the top left corner. From the Menu tap on "Bill Pay."
Bill Pay in menu
 
Tap on "Payees" and then tap the desired "Payee."
Payment Mobile Banking

Tap "Edit" in the top right corner. After taping "Edit" you will be asked to enter your full online banking password since you are making a change.
Edit Payee Mobile Banking

Tap on the "Default pay from account" to change the account.
Default pay from share mobile banking
Using the TLC Mobile Banking app login to your account. 

Tap the Menu Icon Mobile app menu icon (three lines) in the top left corner. From the Menu tap on "Bill Pay."
Bill Pay in menu

Tap "Make a payment" and then tap the "Payee" you'd like to schedule a RUSH payment for.
Make a Payment Mobile Banking

On the Payment screen, enter the information like normal and then tap "More options."
More Options Payment Mobile Banking

Tap "Arrives by."
Payment Arrives By

You will then see your RUSH payment options. You can send it Standard, Second day, Overnight, or select a later date by tapping Send later. The fee for each option is listed below the "Arrives by date." Tap on your preferred option.
Rush Delivery Options Mobile Banking


You will return to the "Payment Screen"  and you will see the option you selected and fee listed under the submit button. Tap "Submit" to schedule the RUSH payment.
Submit Rush Payment Mobile Banking
The easiest and fastest way to pay a TLC loan is to use the transfer button to move funds from a TLC deposit account to a loan account. For instructions please visit the Transfer Funds within TLC section of our FAQ's and see number 2.
This can only be done using Bill Pay in Online Banking. For instructions please visit the Bill Pay - Online Banking section of our FAQ's and see number 18.














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