Select a Category
Old Mill
Your Life/Manage/FAQ

Security FAQ

Learn about security features for Online Banking and Mobile Banking

For security concerns, TLC uses Multifactor Authentication to protect your account from hackers and/or security breaches. Multi-factor authentication uses a minimum of two pieces of evidence to allow access to your account.  You will be asked to authenticate each time you have changed your username, password, email address or phone number.  In addition, you will be asked to authenticate each time you log onto a new device or if you clear your browsing history/cache.  You can also choose to un-enroll a device you no longer use.
You have three options:
  • Text message
  • Phone call
  • Authenticator app

Each option will give you a one-time code that you will have to enter into the screen where you are attempting to access online-banking.
two factor authorization options

*We support the "Authy" app which is available for iOS, Android and desktop.  Download the app by search for  "Authy".
You can set up multiple phone numbers to receive verification codes by clicking on "Settings" in the upper right or lower left of your dashboard. 
Profile Avatar
Select "Settings" from the menu and then select "Security."
Settings menu
Click on "edit Settings" under the Two-factor Authentication section. You'll need to re-enter your password for security reasons. 
two step verification
You can then add or edit your 2-step verification settings.two step verification options
By default, the verification code will always be sent to the primary method first. Follow the instructions below to receive the code on a secondary phone number.
Once you log in, the code is sent to the primary method. On the verification screen, click try another way.
Try another way

Click on the new number that you would like the code re-sent to
Alternate Phone Number
Click on the method of how you'd like the code to come to the secondary phone
number and click next.
Verification code delivery options

A code will be send to that phone number for verification. Enter the code when the verification box displays.

No, for your account security, this is a requirement to access Online Banking.

No, your pending Online Banking bill payments or transfers will not be affected by re-enrolling in Online Banking. Your Online Banking preferences will remain the same.
You can contact us at (517) 263-9120 during normal business hours. 
1 hour
10 Minutes.  
Username requirements:
  • Between 6 and 15 characters
  • Must start with a letter
  • No special characters

Password requirements:
  • Must contain at least 1 letter
  • Minimum 8 characters / maximum 20
  • Allowed special characters include:  !#$%&()+/;=?[\]^_`{|}*'
Yes. Click on "Settings"  in the upper right or lower left of your dashboard. 
Profile Avatar
Select "Profile" from the drop down menu and then select "Security."
Security Settings
You can then edit the areas you wish to update.  You'll need to re-enter your password for security reasons. 
Edit Security Options

Email Message Contact Icon

Don't see your question?
We'd love to hear from you!

 Please do not enter your account number or social security number.  If you need to send account information we urge you to use the secure chat inside online/mobile banking or contact us at a branch location. (517) 263-9120.