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Security FAQ

View this video to learn about the new security features for Online Banking and Mobile Banking.
For security concerns, TLC uses Multifactor Authentication to protect your account from hackers and/or security breaches. Multi-factor authentication uses a minimum of two pieces of evidence to allow access to your account.  You will be asked to authenticate each time you have changed your username, password, email address or phone number.  In addition, you will be asked to authenticate each time you log onto a new device or if you clear your browsing history/cache.  You can also choose to un-enroll a device you no longer use.
You have three options:
  • Text message
  • Phone call
  • Authenticator app (Authy app*)

Each option will give you a one-time code that you will have to enter into the screen where you are attempting to access online-banking.  
Verification Code
*We support the "Authy" app which is available for iOS, Android and desktop.  Download the app by search for  "Authy".   https://authy.com/download/ 
No, for your account security, this is a requirement to access Online Banking.
No, your pending Online Banking bill payments or transfers will not be affected by re-enrolling in Online Banking. Your Online Banking preferences will remain the same.
You can contact us at (517) 263-9120 during normal business hours. 
1 hour
10 Minutes.  
Username requirements:
  • Between 6 and 15 characters
  • Must start with a letter
  • No special characters

Password requirements:
  • Must contain at least 1 letter
  • Minimum 8 characters / maximum 20
  • Allowed special characters include:  !#$%&()+/;=?[\]^_`{|}*'
Yes. Click on "Settings"  in the upper right or lower left of your dashboard. 
Profile Avatar
Select "Profile" from the drop down menu and then select "Security."
Security Settings
 
You can then edit the areas you wish to update.  You'll need to re-enter your password for security reasons. 
Edit Security Options
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Please do not enter your account number or social security number.  If you need to send account information we urge you to use the secure form inside online banking or contact us at a branch location. (517) 263-9120.