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Messaging TLC FAQ

View to learn about Check Images, Stop Payments and Messaging 

Once you have logged on to Online Banking, you will click on the "Messages" menu option and click the “Start a conversation” button. 
Messages in Online banking

A representative typically responds within 10-15 minutes during regular business hours.
Response Time
No, for security reasons, replies will only be sent to the messaging center.
If you have allowed push notification on your mobile app, you will receive an alert to your phone.
Push notification

You will also receive an email with a link that will take you directly to the message.
Email Notification of message
To send a reply to a message, click on the conversation you wish to answer and then enter your response in the "Type your message..." area and send.
Responding to messages
Yes, in the Inbox, there will be a trash can icon to delete the message.
Delete Message
No, the ability to opt out of messaging is not available. Messaging is a permanent feature in Online Banking.
No, messaging can only be used to communicate with TLCCU.
You can contact us at (517) 263-9120 during normal business hours.
No, messaging cannot be used to send emails to other members.

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 Please do not enter your account number or social security number.  If you need to send account information we urge you to use the secure chat inside online/mobile banking or contact us at a branch location. (517) 263-9120.