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Messaging TLC FAQ

View this video to learn about viewing Check Images, Stop Payments and Messaging TLC.
Once you have logged on to Online Banking, you will click on the "Messages" menu option and click the “Start a conversation” button. 
Messaging TLC
Member services typically responds within 2 hours during regular business hours (Mon-Fi, 9am-5pm EST)
Message Response
No, for security reasons, replies will only be sent to the messaging center.
We will send an email notification to the Internet email address on file to alert you that there is a new message waiting for you.
To send a reply to a message, click on the conversation you wish to answer and then enter your response in the "Type your message..." area and send.
Responding to messages
Yes, in the Inbox, there will be a trash can icon to delete the message.
Delete Message
No, the ability to opt out of messaging is not available. Messaging is a permanent feature in Online Banking.
No, messaging can only be used to communicate with TLCCU.
You can contact us at (517) 263-9120 during normal business hours.
No, messaging cannot be used to send emails to other members.
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Please do not enter your account number or social security number.  If you need to send account information we urge you to use the secure form inside online banking or contact us at a branch location. (517) 263-9120.