Messaging TLC FAQ
View this video to learn about viewing Check Images, Stop Payments and Messaging TLC.
How do I message someone at TLC?
Once you have logged on to Online Banking, you will click on the "Messages" menu option and click the “Start a conversation” button.
How do I receive email responses?
Member services typically responds within 2 hours during regular business hours (Mon-Fi, 9am-5pm EST)
Can I have replies sent to my Internet email address?
No, for security reasons, replies will only be sent to the messaging center.
How will I know if I have received a response?
We will send an email notification to the Internet email address on file to alert you that there is a new message waiting for you.
How do I reply to emails that I have received?
To send a reply to a message, click on the conversation you wish to answer and then enter your response in the "Type your message..." area and send.
Can I save or delete my messages?
Yes, in the Inbox, there will be a trash can icon to delete the message.
Can I opt out of messages?
No, the ability to opt out of messaging is not available. Messaging is a permanent feature in Online Banking.
Can I use messaging to send or receive personal emails?
No, messaging can only be used to communicate with TLCCU.
Who do I contact if I have further questions regarding messaging?
You can contact us at (517) 263-9120 during normal business hours.
Can I use messaging to send emails to other TLCCU Members?
No, messaging cannot be used to send emails to other members.