Your Life/Manage/FAQ

eStatements FAQ

Frequent Questions - eStatements

1. What are eStatements?

eStatements are electronic copies of your account statements.

2. How do I enroll?

Opting into eStatements is quick and easy, just follow these steps:

Log into Online Banking
From the dashboard, click on the "Documents" icon
Follow the instructions and click "Submit"

If you wish to sign up for VISA eStatements, click on "Visa Statement Preferences" from the Documents page, select "Electronic" and "Save".

You're now ready for eStatements! Starting with your next available statement from TLC, you will be able to access your online statements.

3. How do I access my eStatements?

When it's time for your next monthly statement, you can access it with these simple steps:

Log into Online Banking
From the dashboard, click on the "Documents" icon

Your current eStatement is always at the top. If you don’t see the statement you need, contact us for more help.

4. How many months of eStatements can I view online?

You can view up to 3 years of eStatements any time - day or night.

5. Can I access my eStatements from any location?

Yes, as long as you have access to the World Wide Web, you may use Online Banking from any location in the world, 24 hours a day, 7 days a week.

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Please do not enter your account number or social security number. If you need to send account information we urge you to use the secure form inside online banking or contact us at a branch location. (517) 263-9120.