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Online/Mobile Banking FAQ

View video to learn the benefits of Online/Mobile Banking App

Below are Frequently Asked Questions (FAQs) about Online and Mobile Banking. If you don't see an answer to your question contact us (517) 263-9120.

Online/Mobile Banking is a convenient and secure way to access your account 24 hours a day, 7 days a week, through the Internet. With Online/Mobile Banking, you can:

  • View:
    • Account balances
    • Account history
    • eStatements
    • Images of canceled checks
    • Pending transactions (electronic transactions)
    • Debit and Credit Card Rewards Points
  • Transfer funds between accounts in real time
  • Make payments by transferring funds to TLC loan accounts
  • Transfer funds between your TLC account and other financial institutions
  • Set up Account Alerts to get notified when balances change, or when a deposit is received
  • Open new savings or certificate accounts
  • Zelle person-to-person payments
  • Request stop payments
  • Online messaging with TLC staff 
  • "Tag" your transactions into categories
  • "Your $ Manager" - a financial management tool
TLC uses state-of-the-art network security to ensure the protection of your account information. Refer to our Security FAQ page for detailed information.
If you have already enrolled for online or mobile banking you are able to just log in using that information. If you haven’t, use the following steps to enroll.

Visit www.tlccu.org and click "Login" at the top right.
Login Icon

Click "First time here? Enroll Now"
First time here? Enroll now.

All information on this next screen pertains to the primary member of the account. The primary members social security number, phone number and email will need to match what we have on file. To enroll a business use the EIN we have on file. For a Trust, you would need to know if the account is setup using a social security number or an EIN.
Enroll in Online Banking

On the next screen you will protect your account with 2-step verification. Click "Get Started."
Get Started 2-step verification

Click on the method you would like to receive the security code. (Authy is a smartphone app, most members choose a phone call or text.)
Verification Options Desktop

Enter the phone number you would like to register for the 2-step verification process. If you chose to get a phone call or text click on the "circle" next to the preferred method. Click on "Next" to continue.
Set up phone desktop

You will receive a verification code through the preferred method. Enter the verification Code where it says "Verification code." Click on "Verify" to submit the code.
Confirm Phone Number Desktop

The next screen will display the TLC Electronic Services End User Agreement. Review the agreement and then click "Accept" at the bottom.

You will now be able to create your username and password. If you click "Username Rules" or "Password Rules" you will see the criteria that must be met. Click "Next" when finished. You will now be able to login to Online Banking.
If you have already enrolled in Online or Mobile Banking you are able to just log in. If you haven’t, use the following steps to enroll.

In order to use Mobile Banking you will first need to download the TLC Mobile App from your your app store. After you have downloaded the app you can enroll for Mobile Banking.
apple store download button google play download button

Now that you have downloaded the app you are ready to enroll. Open the app and tap "First time here? Enroll Now?"
First time here? Enroll Now.

All information on this next screen pertains to the primary member of the account. The primary members social security number, phone number and email will need to match what we have on file. To enroll a business use the EIN we have on file. For a Trust, you would need to know if the account is setup using a social security number or an EIN.
Enroll in Online Banking

On the next screen you will protect your account with 2-step verification. Tap "Get Started."
Protect your account 2-step verification Mobile

Tap on the method you would like to receive the security code. (Authy is a smart phone app, most members choose a phone call or text)
Verification Method Mobile

Enter the phone number you would like to register for the 2-step verification process.
Setup phone mobile

If you chose to get a phone call or text tap on the "circle" next to the preferred method. Tap "Send Code" to continue.
Code method for Mobile Devices

You will receive a verification code though the Enter the code that was sent to your preferred method where it says Verification code, and tap "Verify" to submit the code.
Confirm Phone Number Mobile

The next screen will display the TLC Electronic Services End User Agreement. Review the agreement and then tap "Accept" at the bottom.

You will now be able to create your username and password. If you click "Username Rules" or "Password Rules" you will see the criteria that must be met. Tap "Next" when finished. 

You will now be prompted to create a 4 digit passcode for your device (enter again for confirmation). This will take the place of entering your password each time you log in on your device.
Passcode Mobile

If prompted answer the questions about using biometrics to sign in. This could be either Face ID or Finger Print depending on your device.
Visit www.tlccu.org and click "Login" at the top right.
Login Icon

Enter your Username and click on "Login."
Username Login

Enter you Password and click "Sign In."
Password Login

You may be prompted to enter a verification code.  Select the code delivery method by clicking on the circle next to your preferred delivery method.
Code Delivery

Enter the verification code then click on "Verify." If you are using a trusted device you can select the box next to "Don't ask for codes again while using this browser." 
Confirm Code\

*Please note that if you clear your browser history and cookies you will be asked to verify your browser again.

First-time Log in:

In order to use Mobile Banking you will need to download the TLC Mobile App from your your app store. 
apple store download button google play download button

Enter your Username and Password, then click "Sign in."
Login Mobile

You will be prompted to verify your device through the 2-step verification process.
2 step verification

Select the delivery method for your code by taping the circle next to the delivery method of your choice.
2 Step Verification Delivery method

Once your receive the verification code enter the "Verification Code" and tap "Verify."
Confirm Phone Number

You will then be prompted to create a 4 digit passcode for your device. This will allow you to login without having to enter your password every time you login to Mobile Banking.
Passcode Mobile

If prompted answer the questions about using biometrics to sign in. This could be either Face ID or Finger Print depending on your device.

Logging in after creating a passcode:

  • If you have selected to use biometrics to login, as soon as you open your TLC Mobile App it will use either Face ID or Finger Print to login to your account. 
  • If your phone is not capable of using biometrics to login, you will be prompted to enter the 4 digit passcode you created.
You may be locked out. As a security feature, if you unsuccessfully attempt to login to Online Banking or Mobile Banking too many times, access will be denied for your account. This is to prevent someone from trying to guess your password or passcode.

You may be able to unlock it yourself.  If you see an account lock error in red (above your Username), you should click on "Forgot" and follow the prompts.  If you are still having difficulty logging on, please call the credit union at (517) 263-9120 during business hours.
You can reset your password by clicking on the "Forgot?" link on the Online Banking login page. 
Forgot Password

You will be asked for your Username and Email. Please note the email must be the the one we have on file at the credit union.
Account Recovery

Select the method you’d like you use to recover your password either Email or Text Message. You will need to access the reset link sent to you on the same device you are using to request it. For example: Select email if you are using a computer or text message if you are using a mobile device. (You cannot request a text message if you’re using a computer to request the reset link.)

Send Password reset instructions

When you click on the link, you were sent, it will open a new page and require you receive the 2-factor authentication code to the phone number you have registered. Once you have input the authentication code you will be able to create a new password.
If you forget your passcode to get into Mobile Banking, tap on the "Forgot?" button.
Passcode forgot mobile device

A warning will pop up letting you know that you will need to "Reset and sign back into your user profile to create a new one." Tap "Reset" to continue.
Passcode forgot warning mobile device

You will then login the Username and Password and go through the login process. This will allow you to set up a new passcode. To review the login process refer to question 6 above.

Option 1:

Click on your name in the menu and click on "Sign Out."
Sign out

Option 2:

There is also another option in the desktop version to click on your avatar in the upper right of the dashboard and click on "Sign out".
Profile Avatar
Tap on the "Menu Icon" (three lines) at the top left of your screen.
Mobile app menu icon

Then tap your name at the bottom sidebar Menu.
Mobile App Profile icon in sidebar menu

Then tap "Sign out."
Sign out

When you see the screen asking you to enter your passcode you are logged out.
Yes, as long as you have access to the World Wide Web, you may use Online/Mobile Banking from any location in the world, 24 hours a day, 7 days a week.
No.  If you have more than one account holder, you will need to share the login information.

Online Banking

To access your account through Online Banking, you will need the following:
  1. Any type of computer that can access the Internet
  2. A web browser (Minimum Browsers Supported: Edge, latest versions of Firefox and Chrome.  If you use a Safari browser, you must uncheck the "prevent cross-site tracking" and "Block all Cookies" boxes located under privacy)
  3. An active account with TLC Community Credit Union
  4. A valid and accessible email address on file with us

Mobile Banking

To access your account through Mobile Banking, you will need the following:
  1. A phone or tablet that can access the Internet (iOS 14.0 or newer, or Android 7.0 or newer).
  2. The most recent TLC Community CU mobile app downloaded
  3. An active account with TLC Community Credit Union
  4. A valid and accessible email address on file with us
The new platform does a lot of great new things, unfortunately, there a few things we currently can't do:
  • TLC no longer offers text banking
  • We can no longer offer Multi-Account access
  • Make Mortgage Principal Only Payments
To view the image of a check that has been posted to your account you will need to find the transaction within your transaction history.

Click on the transaction you'd like to view a check image for.
Check Icon
The Transaction Details will open. Click on the "Images" box.
View Check in Transaction Details

After click on the "Images" box a new window will open for you to view the front and back of the check image.
Check Image

Online Banking: Enroll Reset Username/Password

Online Banking: Check Images, Stop Payments, Message Us









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Don't see your question?
We'd love to hear from you!



Please do not enter your account number or social security number.  If you need to send account information we urge you to use the secure form inside online banking or contact us at a branch location. (517) 263-9120.
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