TLC Community Credit Union 
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Change Address/Phone # FAQ
In preparation for the 2/17/2021 launch of the NEW online banking, mobile banking, and bill pay platform, the FAQs below are answering questions about the NEW system. If you have any questions about the current system, please contact the credit union for more information.
Can I change or edit my home address, email, or phone number in Online Banking?
Yes. Click on "Settings" in the upper right or lower left of your dashboard and edit the areas you wish to update. You'll need to re-enter your password for security reasons. This will open a support request. Your address should be changed on TLC's core system within 1 business day.
Can I change or edit my alternate mailing address on Online Banking?
Yes, click the User Settings link (gear wheel next to the logout button) located on the upper right side above the menu. Next click Change Address to change or edit your alternate address. Enter your changes in the Alternate Address section then click Submit. All TLCCU correspondence will be mailed to the alternate mailing address.
Can I add a new alternate mailing address on Online Banking?
Yes, click the User Settings link (gear wheel next to the logout button) located on the upper right side above the menu. Next, click Change Address and then select the option, “Alternate Address.” Enter your changes and then click Submit. All TLCCU correspondence will be mailed to the alternate mailing address.
Can I change or edit the home address for my account joint owners?
No, the address change feature in Online Banking is available only for the primary account owner. To change or edit home address information for any joint owners on your accounts or loans, please contact (517) 263-9120.
Can I change or edit the home address for my loan joint owners?
No, the address change feature in Online Banking is available only for the primary account owner. To change or edit home address information for any joint owners on your accounts or loans, please contact (517) 263-9120.
How soon will my address change take effect?
The Online Banking address changes will become effective immediately for your accounts and loans.
Can I change or edit a foreign address on Online Banking?
No, the option to change or edit an existing foreign address is not available on Online Banking. Please contact (517) 263-9120 to change or edit a foreign address.