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Card Control FAQ
TLC Card Controls Transition to MyCardRules
Effective November 18, 2024
As of November 18, 2024, the TLC Card Controls companion app has transitioned to Jack Henry MyCardRules, now built into our TLC Online Banking and mobile app through the Banno platform. This means all card control features are now available directly within Online Banking—no separate download needed.
What This Means for You
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Card controls can now be managed entirely through TLC Online Banking and the mobile app.
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The previous companion app is no longer in use.
Action Required: You will need to re-enroll in notifications, reset your preferences, and reconfigure any alerts you had previously set up, as existing settings will not be transferred.
New Features
In addition to the features you know, you can now report your card lost directly through Online Banking and the mobile app—making it faster and easier to protect your funds.
Available Card Control Functions
Accessible via the Card Management Dashboard or Account Details in Online Banking and the mobile app:
1. Lock/Unlock Card
- Toggle each card on or off.
- Locked cards will block one-time transactions while allowing recurring transactions to continue.
2. Reorder Debit Cards
- Order replacement debit cards directly through Online Banking or the mobile app.
- Cards will be mailed to you.
- Not available for TLC credit cards.
3. Receive Alerts
- Set up transaction alerts for:
- All transactions
- Specific locations
- Merchant types
- Transaction types
- Alerts can be sent via in-app message, email, or text message.
4. Location Controls
- Block and/or receive alerts for international transactions.
- Blocking will prevent all international transactions.
5. Merchant Type Controls
- Block and/or receive alerts for merchant categories including:
- Age restricted
- Department store
- Entertainment
- Gas station
- Grocery
- Household
- Personal care
- Restaurant
- Travel
- Other
- Details for each category are provided in the system.
6. Transaction Type Controls
- Block and/or receive alerts for:
- In-store
- Online shopping
- Mail/phone order
- Auto pay
- ATM
- Other
- Details for each type are provided in the system.
7. Set Spending Limits
- Set transaction and/or monthly spending limits.
- Receive alerts when transactions exceed your alert threshold.
- Transactions over your set limit will be blocked, and an alert will be sent.
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