Select a Category
Girl in field
Your Life/Manage/FAQ

Online Banking FAQ

View this video to learn about the benefits of the New Online and Mobile Banking App

Online Banking is a convenient and secure way to access your account 24 hours a day, 7 days a week, through the Internet. With Online Banking, you can:

  • View:
    • Account balances
    • Account history
    • eStatements
    • Images of canceled checks
    • Pending transactions (electronic transactions)
    • Debit and Credit Card Rewards Points
  • Transfer funds between accounts in real time
  • Make payments by transferring funds to TLC loan accounts
  • Transfer funds between your TLC account and other financial institutions
  • Set up Account Alerts to get notified when balances change, or when a deposit is received
  • Open new savings or certificate accounts
  • Zelle person-to-person payments
  • Request stop payments
  • Online messaging with TLC staff 
  • "Tag" your transactions into categories
  • "Your $ Manager" - a financial management tool
TLC uses state-of-the-art network security to ensure the protection of your account information. Refer to our Security FAQ page for detailed information.
You may be locked out. As a security feature, if you unsuccessfully attempt to log on to Online Banking too many times, access will be denied for your account. This is to prevent someone from trying to guess your password.

You may be able to unlock it yourself.  If you see an account lock error in red (above your Username), you should click on "Forgot" and follow the prompts.  If you are still having difficulty logging on, please call the credit union at (517) 263-9120 during business hours.
Forgot Password
You can reset your password by clicking on the "Forgot?" link on the Online Banking login page.  Password verification codes are good for 1 hour.  If you do not reset your password in time you will need to start over.
Forgot Password
Please call (517) 263-9120 during business hours.
To access your account through Online Banking, you will need the following:
  1. Any type of computer that can access the Internet
  2. A Web browser (Minimum Browsers Supported: Edge, latest versions of Firefox and Chrome.  If you use a Safari browser, you must uncheck the "prevent cross-site tracking" and "Block all Cookies" boxes located under privacy)
  3. An active account with TLC Community Credit Union
  4. A valid and accessible email address on file with us
Most members have the ability to sign up for access without applying at the credit union.  Simply click on "First time here?  Enroll now" link near the Online banking log on.
First time here? Enroll Now.
To confirm your identity, you'll be asked to enter your SSN, account number, email and phone number.  These must be what we have on file.  You will then set up a username and password. 
Enroll in Online Banking
Yes, as long as you have access to the World Wide Web, you may use Online Banking from any location in the world, 24 hours a day, 7 days a week.
Online Banking operates in real time, so most transactions are reflected on your account immediately. When transferring from a TLC account to a mortgage loan, the payment will post at the end of the next business day.  To know that the transfer has been made you will be able to see the withdrawal from your account.  
Username requirements:
  • Between 6 and 15 characters
  • Must start with a letter
  • No special characters

Password requirements:
  • Must contain at least 1 letter
  • Minimum 8 characters / maximum 20
  • Allowed special characters include:  !#$%&()+/;=?[\]^_`{|}*'

No.  If you have more than one account holder, you will need to share the login information.
Click on your name in the menu and click on "Sign out".
Sign out
There is also another option in the desktop version to click on your avatar in the upper right of the dashboard and click on "Sign out".
The new platform does a lot of great new things, unfortunately, there a few things we currently can't do:
  • TLC no longer offers text banking
  • We can no longer offer Multi-Account access
Online Banking: Enroll Reset Username/Password
Online Banking: Check Images, Stop Payments, Message Us

Email Message Contact Icon

Don't see your question?
We'd love to hear from you!

Please do not enter your account number or social security number.  If you need to send account information we urge you to use the secure form inside online banking or contact us at a branch location. (517) 263-9120.
YMCA tour for TLC donation

Giving back


Amount Donated


Annual Sponsorships


Scholarships Awarded