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Online Banking FAQ
View this video to learn about the benefits of the New Online and Mobile Banking App
1. What is Online Banking?
Online Banking is a convenient and secure way to access your account 24 hours a day, 7 days a week, through the Internet. With Online Banking, you can:
- View:
- Account balances
- Account history
- eStatements
- Images of canceled checks
- Pending transactions (electronic transactions)
- Debit and Credit Card Rewards Points
- Transfer funds between accounts in real time
- Make payments by transferring funds to TLC loan accounts
- Transfer funds between your TLC account and other financial institutions
- Set up Account Alerts to get notified when balances change, or when a deposit is received
- Open new savings or certificate accounts
- Zelle person-to-person payments
- Request stop payments
- Online messaging with TLC staff
- "Tag" your transactions into categories
- "Your $ Manager" - a financial management tool
2. How secure is Online Banking
TLC uses state-of-the-art network security to ensure the protection of your account information. Refer to our Security FAQ page for detailed information.
3. Why can't I log on successfully?
You may be locked out. As a security feature, if you unsuccessfully attempt to log on to Online Banking too many times, access will be denied for your account. This is to prevent someone from trying to guess your password.
You may be able to unlock it yourself. If you see an account lock error in red (above your Username), you should click on "Forgot" and follow the prompts. If you are still having difficulty logging on, please call the credit union at (517) 263-9120 during business hours.
4. What do I do if I forgot my password?
You can reset your password by clicking on the "Forgot?" link on the Online Banking login page. Password verification codes are good for 1 hour. If you do not reset your password in time you will need to start over.
5. What if my account information is incorrect/missing??
Please call (517) 263-9120 during business hours.
6. What do I need to begin using Online Banking?
To access your account through Online Banking, you will need the following:
- Any type of computer that can access the Internet
- A Web browser (Minimum Browsers Supported: Edge, latest versions of Firefox and Chrome. If you use a Safari browser, you must uncheck the "prevent cross-site tracking" and "Block all Cookies" boxes located under privacy)
- An active account with TLC Community Credit Union
- A valid and accessible email address on file with us
7. How do I gain access to Online Banking?
Most members have the ability to sign up for access without applying at the credit union. Simply click on "First time here? Enroll now" link near the Online banking log on.
To confirm your identity, you'll be asked to enter your SSN, account number, email and phone number. These must be what we have on file. You will then set up a username and password.
8. Can I use Online Banking from any location?
Yes, as long as you have access to the World Wide Web, you may use Online Banking from any location in the world, 24 hours a day, 7 days a week.
9. How long does transferring between TLC accounts take?
Online Banking operates in real time, so most transactions are reflected on your account immediately. When transferring from a TLC account to a mortgage loan, the payment will post at the end of the next business day. To know that the transfer has been made you will be able to see the withdrawal from your account.
10. What are the Username and Password requirements?
Username requirements:
- Between 6 and 15 characters
- Must start with a letter
- No special characters
Password requirements:
- Must contain at least 1 letter
- Minimum 8 characters / maximum 20
- Allowed special characters include: !#$%&()+/;=?[\]^_`{|}*'
11. Do joint account holder(s) have separate User IDs/Passwords?
No. If you have more than one account holder, you will need to share the login information.
12. How do I log out of online banking?
Click on your name in the menu and click on "Sign out".
There is also another option in the desktop version to click on your avatar in the upper right of the dashboard and click on "Sign out".
13. Unfortunately we can't do the following:
The new platform does a lot of great new things, unfortunately, there a few things we currently can't do:
- TLC no longer offers text banking
- We can no longer offer Multi-Account access
14. How to Videos
Online Banking: Enroll Reset Username/Password
Online Banking: Check Images, Stop Payments, Message Us
Don't see your question?
We'd love to hear from you!
Please do not enter your account number or social security number. If you need to send account information we urge you to use the secure form inside online banking or contact us at a branch location. (517) 263-9120.
